Privacy & Statutory Data Policy
Compliant with Digital Personal Data Protection (DPDP) Act, 2023 & Information Technology Act, 2000 (India)
Last Updated: September 2026
1. Personal Data Collected
- Contact Identifiers: Name, primary phone number, and optional alternate contact number provided voluntarily during booking.
- Service Location: House/flat number, street/locality, landmark, postal pincode, and optional GPS coordinates for technician route navigation.
- Service Records: Appliance brand, appliance model, fault description, repair logs, invoices, and service warranty history.
2. Lawful Grounds for Processing
Under Section 4 and Section 6 of the DPDP Act, 2023, data is processed based on explicit consent and the voluntary performance of home appliance repair and diagnostic contracts requested by the consumer.
3. Data Principal Rights (DPDP Act, 2023)
Right to Access & Summary
Request a summary of your personal data processed and repair history across all our service locations.
Right to Correction & Erasure
Request correction of inaccurate phone/address records or request erasure of contact records once warranty periods expire.
Right of Grievance Redressal
Submit grievances directly to our statutory Grievance Officer with guaranteed acknowledgment within 48 hours.
Right to Nominate
Nominate an individual to exercise data principal rights in the event of death or incapacity.
4. Data Retention & Security
Repair logs and invoice records are retained for a period of 12 months to honor our statutory doorstep service guarantee commitments and for accounting purposes under Indian tax law. Data is protected using role-restricted systems and encrypted communications.
Statutory Grievance Redressal Officer
For privacy inquiries, rights requests, or statutory DPDP compliance issues, contact: